Fair
Traveller Type:
  : Free shuttle was wonderful and the staff, especially the drivers, were nice. Beds were comfortable.
  : We had to leave right at 7am and asked the night before if there would be any option to get a coffee 5 minutes early and were told no. There were staff around in the morning and it was frustrating to pay that much for a night and not be met halfway with this request. Also, we booked this hotel with the pool in mind and it was not made aware to us that there was construction right next to the pool.

Very Good
Traveller Type: Traveling as Couple
  : Staff were so friendly and helpful.
  : Parking charges. As long as we rent the rooms, it should be free.

Good
Traveller Type: young couple
  : The view
  : Toro restaurant could have offered a reasonable price for their food.

Very Good
Traveller Type: Solo Traveler
  : Beautiful accommodations right in the heart of Aspen Snowmass. The room had tremendous amenities - full kitchen, hot tub, stand-up shower, large bathroom, front room sitting area, and a great view of the mountains. The staff was friendly overall, particularly the guys in the early AM. I had dinner at the restaurant and it was excellent. They have a diverse menu, including elk and bison.
  : We had a mishap with the charges. Booking.com charged the rate upon booking. When I arrived to check-in, the front desk clerk charged the same rate plus the $500 damage deposit. I thought this to be strange but they assured me it was fine and I wasn't double-charged. Well, I was (both charges debited; weren't 'pending' anymore). I informed the hotel staff, but they said it was Booking.com's fault and to reach out to them about it. When I contacted Booking.com, they said it was the hotel's fault. Lots of finger-pointing. After I escalated it, it was finally corrected and refunded by the Viceroy. In the end, I'm glad it was rectified, but there was a lot of unnecessary back-and-forth and time spent on this.